When was the last time you received positive feedback for a job well done? How did it make you feel? You don’t need a PhD in human psychology to know that people respond well to sincere appreciation. It’s an emotion we’ve all experienced. We feel great when someone takes the time to thank us for […]
Why the Weekly One-On-One Meeting is So Important
The purpose of a weekly one-on-one meeting with each member of your staff is to drive alignment and improve communication. It’s one of the most effective ways to keep your employees engaged and on track to reach your business goals. When I worked as an engineer at a Fortune 200 company, we had a culture […]
First Impression in Marketing Your Practice
Apple is highly regarded as one of the best marketing companies in the world. They’re among the best because they understand that marketing isn’t just about the commercials we see on TV, but that marketing starts with the first impression. My first impression Just last year I purchased a new iPad. I walked into the […]
Setting Goals with Your Healthcare Team
Goal setting exercises for healthcare teams is critical to improving productivity and improve the patient experience. People make the difference in private practice. Clear goals help align team behavior to achieve a common mission. We all intuitively know that goals are important and can be an effective tool for driving results. But sometimes they can […]
Having Respect for Patients During the Collection Process
Collection has become more important in recent years as insurers are moving to shift more costs to patients in the form of deductibles, co-pays, and implementation of Health Savings plans. Because of this shift, your accounts receivable (AR) process must be effective in order to maintain a healthy cash flow. An effective accounts receivable process […]
How A Financial Policy Can Improve Patient Collections
Patient payment responsibility increased 11% in 2017 according to a recent analysis by TransUnion Healthcare. Third-party payers are paying less and patients are choosing higher deductibles to keep their out-of-pocket premium costs down. All of these trends point to one unavoidable fact: A greater percentage of your top line revenue will be contingent upon your […]