Too many doctors fall prey to employee embezzlement due to a lack of internal financial controls. I know, because I’ve seen it happen. In at least one instance an office manager convinced her employers that a change in the accounting system was needed to save costs. A couple of years later I received a call […]
9 Simple Ways to Improve Motivation and Staff Performance
Working in a fast paced, high stress, healthcare environment can take its toll on your employees. As the leader of your team, it’s important to occasionally look for simple ways to improve motivation and staff performance. Don’t neglect caring for your staff in the same way that you care for your patients. After all, a […]
The Doctor’s Guide to Employee Embezzlement
Employee embezzlement is a pervasive problem in private practice healthcare. Fraud occurs in more than 50% of medical and dental practices. The problem persists because of a lack of internal controls and managerial oversight. Why do employees steal from your practice? What are some examples of fraud schemes? How much does the average perpetrator get […]
Is it Worth Collecting Small Patient Balances?
Collecting small patient balances is sometimes more work than it’s worth. To avoid losing money while trying to collect balances that won’t cover the cost, it’s helpful to have a separate policy for your staff in place. Define a cutoff for your small balance policy First, you need to define the cutoff for “small balances”. […]
Using Patient Collection Scripts to Communicate Effectively
Patient collection scripts can be a very helpful training tool to teach your front-office staff and those involved in patient billing and accounts receivable management on how to communicate effectively. As high deductible insurance plans continue to grow in popularity, effective communication with patients from the moment they schedule their appointment to the time they […]
Exploring the Benefits of Patient Pre-Registration
Creating a patient pre-registration process for your practice allows your team to focus more on collecting payments and it improves the overall customer experience. In this post, we cover the benefits of patient pre-registration, and touch on what it takes to implement one successfully. What is patient pre-registration? Patient pre-registration is the electronic version of […]