Everyone on your team is responsible for creating an exceptional customer experience. But the majority of that responsibility inevitably falls on your front office staff. That’s because your front office is where your patients will get their first impression. Start off on the wrong foot, and you’ll be facing an uphill battle to regain their […]
Connecting with Your Patient’s Emotions
Some patients will delay making an appointment with a doctor because of emotion. Sometimes they are just scared. Scared of meeting the doctor or scared of the possibility of bad news. Helping your patients overcome this fear is key to the growth of your business. So, how is it that you can take strides in […]
4 Ways to Make A Great First Impression with New Patients
A popular adage goes, “You don’t get a second chance to make a first impression.” First impressions matter. They create a perception that’s not easily changed. Considering this fact, how can your practice make a great first impression with new patients? A new patient’s first visit to your practice is a delicate situation. Why? Because […]
Helpful Strategies to Reduce No Show Rates
The problem with patients missing a scheduled appointment is not a new issue for medical and dental offices. In fact, some data suggest that it may be on the rise. In this post, we’ll review some helpful strategies to reduce no show rates. Get to know your patients You can’t manage what you do not […]
Using Patient Collection Scripts to Communicate Effectively
Patient collection scripts can be a very helpful training tool to teach your front-office staff and those involved in patient billing and accounts receivable management on how to communicate effectively. As high deductible insurance plans continue to grow in popularity, effective communication with patients from the moment they schedule their appointment to the time they […]
Exploring the Benefits of Patient Pre-Registration
Creating a patient pre-registration process for your practice allows your team to focus more on collecting payments and it improves the overall customer experience. In this post, we cover the benefits of patient pre-registration, and touch on what it takes to implement one successfully. What is patient pre-registration? Patient pre-registration is the electronic version of […]