Leadership & Self Improvement

Every so often you may encounter a patient who is upset about something. They might call your office to rant on the phone for fifteen minutes. Or worse, corner you at your office and take the issue up in front of other patients. In this post, I want to share some advice for how to handle […]

As the leader of your team, how do you foster positivity? I suggest that you dedicate time to sharing wins with your team. My team and I gather for 15 minutes every morning to share what we’re working on for the day. But on Tuesdays we meet for a full hour to work through an […]

People follow and get behind leaders that they trust.  In The 21 Irrefutable Laws of Leadership, author John C. Maxwell lists trust as being the most important factor as a leader. When trust is broken, attitudes change and it becomes difficult to gain back the respect and confidence that was once instilled into your team.  […]

The other day our Pastor asked the kids of the congregation what they were going to do to make it a good year. He challenged them to think of some ways in which they could make the world a better place. As we move forward into a year of changes and opportunities in the business […]

Many healthcare providers find themselves buried in the details of “working in” the practice rather than “working on” the practice.  But for a practice to grow and thrive, the owners of the business need to find time occasionally to step back and assess the big picture. From my experience, this is easiest to do at […]

1. Manage by the numbers If you can’t measure it, you can’t manage it. A key to making improvements to your practice in the New Year is to measure the objectives of your particular goal. But don’t go overboard on this or you find yourself bogged down in the analysis.  For starters: Collaborate with your healthcare business consultant to identify […]